FAQ
Do you ship to PO boxes?
No. Unfortunately not at this time.
How can I change my shipping address?
If your order is shipping to an incorrect address, please email info@matchpetbrands.com as soon as possible. Orders are processed every 12-36 hours and if your order has been printed, preventing it from taking off is about as easy to stop as a dog off-leash faced with a squirrel who stole their treats (not very easy at all). But we’ll do our best to correct the situation.
Can I change or cancel my order?
If we're able to catch it in time, you bet! First try to cancel your order on your account dashboard on our website and then please send an email to info@matchpetbrands.com with the Subject: “CANCEL”. We can update your order if you reach out to info@matchpetbrands.com... but only within a short window of time so please hurry...
What payment methods does Match Pet Brands accept?
Most major credit cards, PayPal, Amazon Pay, Klarna, and Google Pay. All payment is collected via Shopify Payments.
What’s your exchange, return and refund policy?
While we want to ensure you and your dog get an unmatchable experience, returns and exchanges for our current product lines are not possible. But know we want to do right by you so, please reach out with your proof of purchase, a photo of the items you received and the issue you would like to resolve to our team at info@matchpetbrands.com or complete our contact form. Please note that Match Pet Brands does not refund the original or return shipping costs. Please be aware that Match Pet Brands reserves the right to refuse or modify refunds in cases of excessive use or abuse.
What's your Tail Wagging Guarantee?
We offer our Tail Wagging Guarantee on all our products. This may vary by product line, but the bottom line is we want you and your dog to be happy and healthy all day, any day! While we know wear and tear can be expected with some of our products, we do not currently accept returns or exchanges for any of our product lines. Please note that our warranty is a Manufacturer's Warranty and is non-transferrable, applicable to the original purchaser. But, seeing how sometimes the occasional oddity can happen, we want to hear about a product you feel is lacking unmatchable characteristics and why. You can give us a whistle at info@matchpetbrands.com.
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at info@matchpetbrands.com, and we’ll provide answers (and pup pics probably).
Are your treats suitable for dogs in all life stages?
It's a good idea for puppies to be at least 8-10 weeks old before tasting treats of any kind, but you’ll be pleased to learn our treats are ideal as premium ingredient, teeth-cleaning, and tasty bribes for puppyhood and beyond! If you have any specific concerns, we encourage you to contact your veterinarian.